Refunds & Returns

Last updated 25 September 2026. This policy sets out how returns work when you buy from us for delivery in Ireland.

Your legal right to cancel: 14 days

When you buy online from us you have the right to cancel your order for any reason within 14 days. The 14 days start the day after you, or someone you name, receive the goods. To cancel, tell us clearly, by email to theteam@customersupport.care with your order number. You do not need to give a reason, and you do not need to use a form.

Once you have told us, you have a further 14 days to send the goods back. We refund everything you paid us for the order, including the standard delivery charge, within 14 days of hearing from you, to the payment method you used. We may wait until the goods reach us, or until you show us proof that you have posted them, before we pay. You pay the direct cost of sending the goods back. We can only reduce a refund if the goods have lost value because they were handled more than was needed to see what they are and how they work.

Our own 15 day change-of-mind window

We also accept change-of-mind returns within 15 days of the original purchase, under our own published policy. Whichever of the two windows runs longer for your order applies. For a return in this window, please send the product back in its original packaging with your receipt, order confirmation or other proof of purchase from this website. You pay the cost of returning the goods unless the item is faulty, and we refund the price you paid for the goods, back to the payment method you used, or held as credit against a future order if you would rather.

Nothing we sell is made to order

Everything we sell is a standard stock item. Nothing is cut, altered or built to your measurement, so the right to cancel covers a planter or a fire pit exactly as it covers the edging, the panels and the garden art.

We would still rather you ordered the right thing first time. If you are not sure which edging height suits a raised bed, whether a planter fits the balcony, or how much clearance a fire pit needs, email us at theteam@customersupport.care before you order and we will work it out with you.

Faulty, damaged or incorrect items

This part applies to everything we sell, and nothing above affects it.

Under the Consumer Rights Act 2022, the goods we sell you must be of satisfactory quality, fit for the purpose they are sold for, and match how we described them. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. Within 30 days of delivery you can reject faulty goods for a full refund; after that we will repair or replace the item, and if that does not work you can have a price reduction or your money back. We cover the cost of returning a faulty item.

Damaged in transit

If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

Items missing or the wrong thing sent

Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing.

How to return something

Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so the return reaches the right place and is credited to your order.

We aim to process refunds within 24 to 48 hours of receiving the returned goods, and always within the time the law allows. Payment providers usually take a few further working days to show the money back on your statement.

We cannot accept returns of items bought from a third party retailer rather than from this website.

Cancelling before dispatch

Any order can be cancelled free of charge before it is dispatched, and you are refunded in full. Returns and cancellations carry no extra charge from us. Most orders are packed within 24 hours of ordering, so if you need to change or cancel a paid order, contact us as soon as you can and we will tell you where yours has got to.

If something goes wrong

If you are unhappy with how we have handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. If we still cannot resolve it, the Competition and Consumer Protection Commission (ccpc.ie) explains your options. Nothing on this page limits your rights under the Consumer Rights Act 2022.