{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Ireland on orders of EUR 100 or more; a flat EUR 25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 25 September 2026. Where we deliver We deliver across Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray, Navan. We publish one delivery time for every destination: 5 to 7 days on the standard service once your order has been handled, or 1 to 2 days after a 24 to 48 hour handling time if you choose express in the cart. What delivery costs Delivery is free on orders of €100 or more. Below that, a flat €25 delivery charge applies. Prices are in euro and nothing is added at checkout beyond delivery. The delivery charge is shown in your cart before you pay, so there is never a surprise at checkout. You can also choose express delivery in the cart for €25, which arrives in 1 to 2 days after a 24 to 48 hour handling time. Express is a paid upgrade, so that charge applies to every express order, including orders that would otherwise qualify for free delivery. How long it takes Orders are handled and packed within 24 to 48 hours. Standard delivery then takes 5 to 7 days, so allow about a week from placing your order to it arriving. Express delivery takes 1 to 2 days after a 24 to 48 hour handling time. Edging, planters and fire pits are heavy, and long or bulky items can take the upper end of either range. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you sooner than that. Once you have your tracking number you can follow the parcel on our Track Your Parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://cortensteel.irish/shipping"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Irish law gives 14 days from delivery to cancel an online order, with a refund of everything paid including standard delivery; this shop also accepts change-of-mind returns within 15 days of purchase under its own published policy, whichever runs longer, with the refund processed 24 to 48 hours after the return arrives. The Consumer Rights Act 2022 applies to faulty or misdescribed goods and is unaffected.",
    "content": "Refunds & Returns Last updated 25 September 2026. This policy sets out how returns work when you buy from us for delivery in Ireland. Your legal right to cancel: 14 days When you buy online from us you have the right to cancel your order for any reason within 14 days. The 14 days start the day after you, or someone you name, receive the goods. To cancel, tell us clearly, by email to theteam@customersupport.care with your order number. You do not need to give a reason, and you do not need to use a form. Once you have told us, you have a further 14 days to send the goods back. We refund everything you paid us for the order, including the standard delivery charge, within 14 days of hearing from you, to the payment method you used. We may wait until the goods reach us, or until you show us proof that you have posted them, before we pay. You pay the direct cost of sending the goods back. We can only reduce a refund if the goods have lost value because they were handled more than was needed to see what they are and how they work. Our own 15 day change-of-mind window We also accept change-of-mind returns within 15 days of the original purchase, under our own published policy. Whichever of the two windows runs longer for your order applies. For a return in this window, please send the product back in its original packaging with your receipt, order confirmation or other proof of purchase from this website. You pay the cost of returning the goods unless the item is faulty, and we refund the price you paid for the goods, back to the payment method you used, or held as credit against a future order if you would rather. Nothing we sell is made to order Everything we sell is a standard stock item. Nothing is cut, altered or built to your measurement, so the right to cancel covers a planter or a fire pit exactly as it covers the edging, the panels and the garden art. We would still rather you ordered the right thing first time. If you are not sure which edging height suits a raised bed, whether a planter fits the balcony, or how much clearance a fire pit needs, email us at theteam@customersupport.care before you order and we will work it out with you. Faulty, damaged or incorrect items This part applies to everything we sell, and nothing above affects it. Under the Consumer Rights Act 2022, the goods we sell you must be of satisfactory quality, fit for the purpose they are sold for, and match how we described them. If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. Within 30 days of delivery you can reject faulty goods for a full refund; after that we will repair or replace the item, and if that does not work you can have a price reduction or your money back. We cover the cost of returning a faulty item. Damaged in transit If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. Items missing or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing. How to return something Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so the return reaches the right place and is credited to your order. We aim to process refunds within 24 to 48 hours of receiving the returned goods, and always within the time the law allows. Payment providers usually take a few further working days to show the money back on your statement. We cannot accept returns of items bought from a third party retailer rather than from this website. Cancelling before dispatch Any order can be cancelled free of charge before it is dispatched, and you are refunded in full. Returns and cancellations carry no extra charge from us. Most orders are packed within 24 hours of ordering, so if you need to change or cancel a paid order, contact us as soon as you can and we will tell you where yours has got to. If something goes wrong If you are unhappy with how we have handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. If we still cannot resolve it, the Competition and Consumer Protection Commission ( ccpc.ie ) explains your options. Nothing on this page limits your rights under the Consumer Rights Act 2022.",
    "url": "https://cortensteel.irish/refunds-and-returns"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Corten Steel Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 25 September 2026. This Privacy Policy explains how Corten Steel Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal data when you visit cortensteel.irish or buy from us. We are the controller of the personal data described here. We handle personal data in line with the EU General Data Protection Regulation (GDPR) and Ireland's Data Protection Act 2018. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 (0) 98 391 3877 . Information we collect We only collect the information we need to run our store and serve you well. This may include: Information you give us : your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled by our payment processors, Stripe and PayPal. We do not store full card numbers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Why we use it, and on what basis To take, deliver and support your order: this is necessary to perform our contract with you. To send order confirmations and delivery updates: necessary for the contract. Marketing emails only where you have agreed, and you can stop them at any time. To keep the store secure and prevent fraud, and to improve the site: our legitimate interests in running a safe and useful shop. To keep accounting and tax records: a legal obligation. Analytics and advertising cookies: only with your consent (see below). Cookies and analytics We use cookies to keep the site working, such as remembering the items in your cart. We use Google Analytics in consent mode: until you accept analytics cookies through our cookie banner, it sets no analytics or advertising cookies. See our Cookie Policy for the detail and how to change your choice. How we share information We share personal data only as needed to operate the store: with our payment processors, the couriers who deliver your order, the provider that hosts this website, our email provider, and our analytics provider. These providers act on our instructions and must protect your data. We do not sell your personal data. We may also disclose information where the law requires it. Transfers outside the European Economic Area Some of our service providers store or process data outside the European Economic Area, including in the United States, and our company is based outside the EEA. Where that happens we rely on the safeguards the GDPR provides for, such as an adequacy decision or the European Commission's standard contractual clauses. How long we keep it We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When it is no longer needed, we delete or anonymise it. Your rights You have the right to ask for a copy of the personal data we hold about you, to have it corrected or erased, to restrict or object to how we use it, to have it moved to another provider, and to withdraw consent at any time where we rely on consent. To make a request, email us at theteam@customersupport.care . We will respond within one month. If you are not satisfied with how we have handled your data, you can complain to the Data Protection Commission . You can also contact us first and we will try to put it right. Security We use appropriate technical and organisational measures to protect your data, including encrypted connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's privacy Our store is intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact us Corten Steel Company, a division of Caruso Consulting Co Ltd Irish administration office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland Registered address: Suite 15, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://cortensteel.irish/privacy-policy"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Corten Steel Company.",
    "content": "Terms & Conditions Last updated 25 September 2026. These Terms & Conditions govern your use of cortensteel.irish and any purchase you make from Corten Steel Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Corten Steel Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products and descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration. Corten steel weathers as it is meant to, so the colour and finish of the patina vary between batches and will not look identical on any two installations. Pricing All prices are shown in euro. Nothing is added at checkout: the price you see, plus delivery where it applies, is the price you pay. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching, and you are free to cancel for a full refund. Ordering Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders and purchase terms Placing an order is an offer to purchase. A contract is formed once we confirm and dispatch your order. We may refuse or cancel an order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we issue a full refund. You are responsible for giving accurate delivery and contact details. Please check them at checkout, because a wrong address can delay a delivery. Payment and security Payment is taken at checkout by card through Stripe, or through PayPal, over an encrypted connection. We do not store your full card details. Your order is processed once payment is authorised. Your right to cancel, shipping and returns You have a legal right to cancel an online order within 14 days of receiving it, and we also accept change-of-mind returns within 15 days of purchase. How that works, together with delivery times, coverage and full return and refund conditions, is set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of liability To the extent the law allows: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for losses that were not foreseeable when the contract was made, or for loss of profit, data or opportunity in a business. We do not promise that the website will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Nothing in these Terms limits your rights as a consumer under the Consumer Rights Act 2022 or any other Irish consumer protection law. Governing law These Terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction. If you live elsewhere in the European Union, you also keep the protection of the mandatory consumer law of the country where you live. Changes to these Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 (0) 98 391 3877 . Statements about Irish law on this site are general information and not legal advice. Contact us Corten Steel Company, a division of Caruso Consulting Co Ltd Irish administration office: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin D02 VN88, Ireland Registered address: Suite 15, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://cortensteel.irish/terms-and-conditions"
  }
}